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George Louis
I have bought all of my garden supplies ( door , fence , tiles , piles , .... ) from them and when I have received the garden door the wood was pretty bad with lots of holes and scratches ( lot of cracks filled with a wood filler ). They didn't want to take it back or replace it ... customer service wasn't helpful and almost requested me to "get lost ! " . I know my rights and I asked them to show me where it is written that they are not accepting returns and I was going to sue them for such refusal ... only then they accept to return it. I would never buy anything else from them .
Jonk Sierbestrating antwoordde met
Dear George Louis,
We are really suprised by your review. To maintain and guarantee our quality on our hardwood products, we produce steel frame doors by ourselves. While producing your garden door, we noticed three pinholes, little small holes, only 1,5 mm. Pinholes are small holes, caused by insects. This insect eats from the juices of the tree. These pinholes are completely harmless and do not affect the durability of the statistical properties of the wood. Our carpenter filled the 1,5mm pinholes with liquid wood, just as extra service. You have to look with a lens to notice.
We took back the door after your complains. The only thing is, and we told you clear, that we can’t supply you a new door because every wooden door can have pinholes, knots or other imperfections wich are normal for wood.
We really regret that you’re not satisfied with our services.
For anyone who wants to judge, here is the door we took back:
Dear George Louis,
We are really suprised by your review. To maintain and guarantee our quality on our hardwood products, we produce steel frame doors by ourselves. While producing your garden door, we noticed three pinholes, little small holes, only 1,5 mm. Pinholes are small holes, caused by insects. This insect eats from the juices of the tree. These pinholes are completely harmless and do not affect the durability of the statistical properties of the wood. Our carpenter filled the 1,5mm pinholes with liquid wood, just as extra service. You have to look with a lens to notice.
We took back the door after your complains. The only thing is, and we told you clear, that we can’t supply you a new door because every wooden door can have pinholes, knots or other imperfections wich are normal for wood.
We really regret that you’re not satisfied with our services.
For anyone who wants to judge, here is the door we took back:
